Recruitment

Account Executive

We are excited to be recruiting for an Account Executive to work in our Managed services recruitment division overseeing a large multi site account. The locations do vary across the UK so travel is essential. Your main home base would be in the Northeast or Midlands.

Job Overview

Reporting to the Head of Managed Services, the Account Executive holds overall accountability for the commercial, strategic, and performance success of a large, multi-location client account.

You will be responsible for managing the accounts P&L, service level agreement delivery, and the fulfilment across all sites. You will provide leadership across the account, drive efficiencies, continuous improvement projects and compliance, while ensuring a consistent and excellent service is delivered to the client 

The role maintains strong operational visibility, conducting regular site visits and supporting key operational activities including large scale on site inductions, attending site planning meetings, workforce planning, and peak period management.

This is a leadership role that requires strong communication, commercial acumen, and the ability to communicate and collaborate effectively with multiple stakeholders.

Job Responsibilities

Strategic & Commercial Leadership

• Accountable for the overall commercial performance of the account.
• Develop strategic plans to drive efficiency, profitability, and consistency.
• Maintain senior client relationships, leading performance and contract review discussions.

SLA & Performance Management

• Ensure fulfilment, attrition, quality, and compliance KPIs are consistently achieved.
• Analyse performance data and oversee action planning for any service issues or risks.
• Lead regular performance review meetings with clients supported by MI and data insights.

Operational Support & Bookings Oversight

• Lead workforce planning and forecasting to ensure effective fulfilment of client requirements.
• Oversee all bookings across the account to achieve delivery targets.
• Provide onsite support during critical times such as induction days, peak recruitment periods, or escalations.

Financial Accountability

• Own and manage the account budget, ensuring accurate forecasting, billing, and cost control.
• Monitor spending related to advertising, recruitment, and service delivery
• Review and approve rate proposals and commercial changes in line with contractual agreements.

Continuous Improvement & Best Practice

• Lead initiatives that enhance operational productivity and candidate experience.
• Champion standardization and best practice sharing across account locations.
• Stay informed on market and client developments to advise and influence improvements.

About You

• Proven track record leading large, multi-site client accounts within recruitment or managed services, with full commercial ownership and client accountability.
• Commercially focused and financially astute, with a strategic mindset and attention to operational detail.
• Exceptional communicator and influencer, confident engaging at all levels and building strong senior client relationships.
• Data-driven leader with strong analytical, problem-solving, and decision-making skills, committed to continuous improvement.
• Resilient, organised, and collaborative, able to motivate remote teams, adapt to change, and embody Proman’s values in everything you do.

Essential Requirements

• Full UK driving licence and own transport.
• Flexibility to travel across multiple client sites.

Apply Online today by attaching your CV , and we will be in touch.

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

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