Sales, Retail & Customer Service

Customer Service Advisor

Customer Service Advisor

Temporary Opportunity

Wakefield - Hybrid

£12.25 per hour

37.5 hours p/week

5 days from 7

*** YOU MUST BE AVAILABLE FOR AN IMMEDIATE START ***

Winsearch UK is currently working with a major retailer of party and gifting products to appoint several Customer Service Advisors on a temporary basis. This is a seasonal opportunity and will require flexibility from successful candidates.

Customer Service Advisor

The Role:

Are you passionate about helping people and creating great customer experiences? Join our friendly and supportive Customer Service team in Wakefield, where you'll be at the heart of keeping our customers happy - whether they're shopping in-store or online.

As a Customer Service Advisor, you'll handle customer queries via phone, email and live chat, making sure every customer feels heard, valued, and supported. You'll work across multiple channels, resolving issues quickly and effectively while keeping the customer at the centre of everything you do.

It is essential that you are flexible, solutions focused and, able to work in a fast-paced environment.

Key responsibilities include:

Respond to customer enquiries by phone, email, and live chat

Support both retail and online customers with orders, deliveries, and returns

Maintain high service standards and meet performance KPIs

Collaborate with colleagues across retail, logistics, and head office teams

Ensure policies and processes are followed to deliver a consistent service

Use sound judgement to make decisions and escalate issues when needed

Customer Service Advisor

Qualifications and Requirements

Previous experience in a Customer Service, Call Centre or Contact Centre environment or retail is essential

Experience working in a fast-paced environment is essential

Confident communicator with excellent written and verbal skills

Comfortable using Microsoft Outlook and Excel

A team player with a positive, can-do attitude

High attention to detail and ability to multitask

Experience handling omni-channel communication (live chat, email, telephone) is a plus

You'll be part of a welcoming, people-focused business that values teamwork and customer satisfaction above all else. Full training and ongoing support are provided to help you succeed in your role and grow your skills.

Customer Service Advisor

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

View our latest jobs today on our website  http://www.winsearch.uk  and follow us on LinkedIn.

IndWin

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

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