The complaints OFFICER HAS responsibility for following through complaints for the organisation:

It is with regret that you may feel the need to formally complain and in the first instance we request you contact you local branch and ask for a Manager.  Please follow our mailine menu to your branch on 0161 746 8811.
However if you are not satisfied you can complete our Complaints Form which will direct your issue to the relevant department

Proman will endeavour to acknowledge complaints as soon as possible, however, please allow upto 7 days for a response to your complaint submission.

Proman believes that, wherever possible, complaints are best dealt with on a local level between the complainant and Proman. If either of the parties is not satisfied by a local process the case can be referred to the REC Professional Standards.

The Contact Details of the REC Professional Standards are:

Professional Standards Team
T: 0207 009 2186
E: standards@rec.uk.com

Further Information can be found on The Recruitment & Employment Confederation site here:

http://www.rec.uk.com/about-recruitment/standards/How_to_Complain/FAQs