About the job

Job Title: Technical Support Engineer
Location: Eastbourne, East Sussex
Salary: £30,000-£35,000
Hours: Office Hours



The Candidate

⦁ Electrical and Electronic Engineering degree or equivalent. HNC/HND may also qualify.
⦁ A minimum of 3 years’ experience in a similar role with exposure to a broad range of digital and analogue circuit types – small signal to power electronics.
⦁ Have a strong background in electronic engineering, including knowledge of circuit diagrams and the ability to identify the function of various types of analogue and digital circuit components; some design experience advantageous.


The Role

⦁ Provide advice on, and testing of, replacement parts to cover any component obsolescence on existing Semicon and Industrial Vacuum E-Parts designed by the Eastbourne Product Company.
⦁ Propose Copy Exact changes as required to ensure no customer non-conformities or interruptions to E-Part manufacturing.
⦁ Carry out and report on evaluation and compliance testing to EN Standards (e.g. EMC and Electrical Safety) for new and existing products.
⦁ Resolve Customer, Sales and Service Teams’ product application enquiries and issues, providing final level support via escalation to Technical specialists when required.
⦁ Build prototype test and measurement equipment as required.
⦁ e able to fault find down to component level and determine the root cause for failure/damage in the associated circuit. Be able to propose solutions to problems discovered including circuit design changes where required.
⦁ Be able to produce reports on the findings to feed back to customers or the technology team. Experience in producing 8D reports advantageous.
⦁ Be able, after familiarisation, to support customers and users of Edwards products in their use and operation.
⦁ Able to support key customers through difficult investigations or problems. This will include agreeing realistic and effective actions with customers.
⦁ Provide ongoing support to products with regards to component obsolescence and product compliance. Understanding of NRTL approvals (e.g. CSA/UL) Product safety (EN61010) and Environmental legislation (WEEE Directive, RoHS Directive, China RoHS Directive) is desirable.
⦁ Some experience in EMC related failure modes and solutions.
⦁ Broad electronics knowledge including microcontrollers, embedded software, digital and analogue circuits, serial communications, power electronics, switch mode power supplies.
⦁ Competent to work on high voltage single phase and 3-phase circuits.
⦁ Must have good communications skills (verbal and written) and be a team-player.
⦁ Have a good degree of multi-tasking capability and see multiple work streams simultaneously through to completion. This function will include good documentation and tracking.
⦁ Able to use MS Office and other PC based software to communicate problems and analyse test results, containment and corrective actions etc.



The Company


PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

View our latest jobs today on our website http://www.proman-uk.com/ and follow us on LinkedIn.

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Many Thanks


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