Job Title: Technical Support Engineer
Location: Eastbourne, East Sussex
Hours: Office Hours
⦁ Electrical and Electronic Engineering degree or equivalent. HNC/HND may also qualify.
⦁ A minimum of 3 years’ experience in a similar role with exposure to a broad range of digital and analogue circuit types – small signal to power electronics.
⦁ Have a strong background in electronic engineering, including knowledge of circuit diagrams and the ability to identify the function of various types of analogue and digital circuit components; some design experience advantageous.
⦁ Provide advice on, and testing of, replacement parts to cover any component obsolescence on existing Semicon and Industrial Vacuum E-Parts designed by the Eastbourne Product Company.
⦁ Propose Copy Exact changes as required to ensure no customer non-conformities or interruptions to E-Part manufacturing.
⦁ Carry out and report on evaluation and compliance testing to EN Standards (e.g. EMC and Electrical Safety) for new and existing products.
⦁ Resolve Customer, Sales and Service Teams’ product application enquiries and issues, providing final level support via escalation to Technical specialists when required.
⦁ Build prototype test and measurement equipment as required.
⦁ e able to fault find down to component level and determine the root cause for failure/damage in the associated circuit. Be able to propose solutions to problems discovered including circuit design changes where required.
⦁ Be able to produce reports on the findings to feed back to customers or the technology team. Experience in producing 8D reports advantageous.
⦁ Be able, after familiarisation, to support customers and users of Edwards products in their use and operation.
⦁ Able to support key customers through difficult investigations or problems. This will include agreeing realistic and effective actions with customers.
⦁ Provide ongoing support to products with regards to component obsolescence and product compliance. Understanding of NRTL approvals (e.g. CSA/UL) Product safety (EN61010) and Environmental legislation (WEEE Directive, RoHS Directive, China RoHS Directive) is desirable.
⦁ Some experience in EMC related failure modes and solutions.
⦁ Broad electronics knowledge including microcontrollers, embedded software, digital and analogue circuits, serial communications, power electronics, switch mode power supplies.
⦁ Competent to work on high voltage single phase and 3-phase circuits.
⦁ Must have good communications skills (verbal and written) and be a team-player.
⦁ Have a good degree of multi-tasking capability and see multiple work streams simultaneously through to completion. This function will include good documentation and tracking.
⦁ Able to use MS Office and other PC based software to communicate problems and analyse test results, containment and corrective actions etc.
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