About the job

Work from home with Amazon!

Part Time Customer Service Associate

Temp

Ireland: Cork

12 Eur P/H

Hours: 16 (with possibility for additional hours based on demand)

Does working weekends suit you? Can you work extra hours in the weekday evening or mornings too? If so, then keep reading as we have the perfect role for you!

Proman is looking for highly motivated team players who want to support Amazon’s world class customer service and who will work hours to match customers’ needs. You and your teammates will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves.

What will you be doing?

As a Proman employee at Amazon, you will act as the first point of contact for Amazon customers by answering their queries through phone, chat or email. You will support customers with their orders, product queries, payment issues, account updates, website education or problems they may be having. If you are a people person and can deliver great customer service, this role is for you. No previous contact centre experience necessary.

To set you up for success in this role, Amazon will provide you with 3 weeks of interactive online training. Your training will blend both group and individual activities, allowing you to learn with your new team and develop your skills to provide award winning customer service.

What will your working weeks look like?

During the 3 week training period you will be required to work 28 hours per week. As this training is imperative for setting you up for assisting Amazon’s customers, no holidays can be taken during this time. Your training period will include a mix of trainer led class sessions on a Saturday and Sunday, moving to a self-directed model during the week aligning to your selected preference.

In order match our customer demand, Amazon schedule based on a variety of different shift patterns within the operating hours of 6am and 10pm Sunday to Saturday. Your weekend hours will be fixed for an 8 hour shift on a Saturday and an 8 hour shift on a Sunday as your 16 base hours. Then you will be able to choose a late or early option for weekdays where an additional shift can be scheduled based on customer demand. If you choose the early option, you can be scheduled for a 4 hour morning shift (07:00-11:00, 08:00-12:00 or 09:00-13:00). If you choose the late option, you can be scheduled for a 4 hour evening shift (16:00-20:00, 17:00-21:00 or 18:00-22:00). You will be notified of any increase to your scheduled hours at least 7 days in advance.

As our customer demand changes frequently, there will be the option to increase your working hours to 40 for 2 weeks in October, and for the Christmas period of late November to late December (holidays cannot be taken during these times unless there are exceptional circumstances).

What do we need from you?

You need to provide a quiet, distraction free work space within a dedicated room. You will need to have an ergonomic chair and desk.

From a technical perspective, you would need to have a minimum broadband connection of 20MB download speed and 8MB upload speed using a hard-wire Ethernet internet connection (no WiFi). Amazon will provide you with a complete equipment package ahead of your first day of training.

You have the right to work in Ireland.

You have fluent English with excellent communication skills, both written and verbal.

You are technology savvy with an ability to diagnose and fix basic connectivity problems.

If this role sounds like it’s for you, then click on the link below to start the application process!

Our team will review your application and, if successful, will contact you regarding next steps.

The UK is set to depart from the EU on 31st January 2020. EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Please follow the below link for information on how to apply.


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