About the job

Customer Service Advisor
Monday to Friday 
8am – 5pm
Leeds
Permeant

The Candidate

  • Ideally experience of working in the hire industry
  • Experience of delivering first class customer service from al communication channels
  • Positive attitude
  • Work under pressure and to deadlines
  • Attention to detail
  • Hands on approach

The Role

Your main roles and responsibilities will include…

  • To lead, manage and give direction to the department daily, managing workload, and attendance.
  • Oversight and management of all customer service functions.
  • Maximise proactive time in the office to drive the daily number.
  • Managing and driving the scores of the department to meet SLA’s.
  • Establish a feedback loop and customer service score and drive it forward.
  • Continually monitoring and reviewing SLA’s to improve customer experience and customer satisfaction score, creating customer loyalty, retention and referrals.
  • Constant review of systems to create lean, smooth, efficient, and cost-effective operating, producing warehouse ready orders.
  • Supporting the sales team with administrative services.
  • Maintaining positive attitude and culture for accuracy and continuous improvement.

Are client are a major Specialists in professional window furnishing products

PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers.

We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

View our latest jobs today on our website http://www.proman-uk.com/ and follow us on LinkedIn.

ComH

 

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks


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