About the job

Customer Service Advisor
Bolton (BL2)
Monday – Friday 9am – 5pm (37.5 hours per week)
Up to £21,000 depending upon experience.

Our client is currently a UK market leader within wholesale distribution. They are currently in the market for a customer service advisor to join the expanding team on a permanent basis.

Customer Service Advisor
The Candidate

  • Experience within a Customer Service / Call Centre is essential.
  • Excellent listening skills
  • Ability to work in a fast-paced environment
  • Experience providing great customer service
  • Ability to prioritise calls

    Customer Service Advisor
    The Role

  • To provide an efficient and effective telephone service to all callers coming into the Order Processing Team
  • To demonstrate an ability to work with a variety of stakeholders
  • To assist callers with basic requirements and facilitate the transfer to the correct department/person
  • Ensure all calls are logged on the internal system in the appropriate manner
  • To manage approximate 100 incoming calls per day
  • Basic training on Order Processing to assist in busy times if required
  • Take all calls regarding customer complaints
  • Log issues/complaints on the internal bespoke software
  • Work all complaints to completion
  • Raise charges and credits on customer accounts.
  • Monitoring returns to completion
  • Liaising daily with customers via the telephone and email
  • Resolve customer & system queries.
  • Chase for payment
  • Liaising with warehouse, transport, finance and sales regularly

Proman acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

View our latest jobs today on our website www.proman-uk.com and follow us on LinkedIn


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