Customer Service Advisor
My Client who is a leading manufacturer within their field is seeking an experienced Customer Service Advisor to join their team due to continued growth and expansion.
Customer Service Advisor Requirements:
- Experience working within a manufacturing or warehousing environment
- Experience using an MRP or WMS system
- Experience using Excel and Word
- Have the ability to multitask and manage your own time.
- Be self-motivated and possess excellent oral and written communication skills.
- Have the ability to question the reasons why deliveries cannot be achieved and think of alternative courses of action to achieve goals.
- Be able to stay calm when dealing with customer complaints in challenging situations
Customer Service Advisor Duties:
- Responding to customer e-mails / phone calls in a timely manner of 24 hours or less
- Ensuring customers have an up-to-date status for their order regularly
- Facilitating schedule of orders and resolving issues
- Reviewing order status and ensuring timely picks to meet on time delivery
- Coordinating with different departments (Sales / Engineering / Planning / Purchasing / Documentation / Logistics) to ensure the products and associated documentation for each customer order will ship as per the promise date.
- Ensuring orders are processed, scheduled, monitored, and fulfilled accurately, promptly, and efficiently.
Xmas bonus dependant on 12-month service and attendance
Regular pay review
Death in service x 2
23 day holiday + bank hold – increases a day a year up to 5 years
Company sick pay
PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.
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