About the job

Customer Service Advisor
Monday – Friday
 40 hours per week – 8am – 5pm

£22,000 - £25,000 depending upon experience
Heywood
Permanent role

The Role

  • The main responsibility will be to provide a high standard of customer service to all clients.
  • As an advisor you will need to be self-motivated and able to work both alone and as part of a team.
  • You will be first point of contact for all incoming contact via telephone and email.
  • A keen commitment to providing excellent customer service support to account.
  • To ensure that neat and accurate maintenance of all data records, based on client requirements.
  • To proactively always solve customer queries and to maintain professional communication
  • To manage online customers' expectations, to provide 'Best in Class' customer service.
  • Excellent communicator, both written and verbal, ensure response times are adhered to and consumer queries are always handled in a professional approach
  • Adopt a professional approach in all aspects of your role.
  • Visiting clients / customers
  • Upselling and cross selling

The Candidate

  • Must have at least 2 years' experience working in a busy customer service environment.
  • A driving licence is not essential but preferred.  
  • Sales and persuasive skills
  • Good working knowledge of Internet and Excel.
  • Excellent telephone manner
  • Excellent written communicator
  • Proven problem solver
  • Good all-rounder in aspects of time management and priority planning
  • Ability to work well under pressure
  • Willingness to work flexible hours
  • Friendly / approachable
  • Energised / Enthusiastic / Self-assured

The Company

A large National company with a 3 billion turnover. The company are leaders in there field and are currently on the lookout for a Customer Service Advisor to join the team on a full time permanent basis.

If this is something you are interested, please send through your CV and a consultant will be in contact.

PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

View our latest jobs today on our website http://www.proman-uk.com/ and follow us on LinkedIn.

AppH

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks


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