About the job

Chinese Customer Service Advisor

Middleton, Greater Manchester

£9.32 per hour

Temporary Ongoing

5 Days From 7 Includes 1 Weekend Day 8am - 4pm Or 10am -6pm

Chinese Customer Service Advisor

The Candidate

The successful candidate will have the following skills, experiences and attributes...

  • You MUST be Fluent Chinese/English language both written and verbally.
  • Good working knowledge of Internet and Excel.
  • Excellent telephone manner
  • Excellent written communicator
  • Proven problem solver
  • Good all-rounder in aspects of time management and priority planning
  • Ability to work well under pressure
  • Willingness to work flexible hours
  • Friendly / approachable
  • Energised / Enthusiastic / Self-assured

Chinese Customer Service Advisor

The Role

The main responsibility will be to provide a high standard of customer service to all customers in Chinese/English. As an advisor you will need to be self-motivated and able to work both alone and as part of a team. Other duties will include…

  • You will be first point of contact for all incoming contact via telephone and email in the Chinese Language.
  • A keen commitment to providing excellent customer service support to Chinese consumers and your brand.
  • To have a good awareness of the product ranges.
  • To ensure that SOP's are followed and that no new procedures are altered without following the correct procedure
  • To ensure that neat and accurate maintenance of all data records, based on orders or contacts
  • To proactively solve customer queries and to maintain professional communication at all times
  • To manage online customers' expectations, to provide 'Best in Class' customer service.
  • Excellent communicator, both written and verbal, ensure response times are adhered to and consumer queries are handled in a professional approach at all times
  • Adopt a professional approach in all aspects of your role.

The Company

Our client a global leader within their industry is currently looking for a Customer Service Advisor. This is your chance to join a well-established organisation which is passionate about producing a high quality product and continues to explore avenues for development and progression.

PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

View our latest jobs today on our website http://www.proman-uk.com/ and follow us on LinkedIn.

AppH

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Please visit our resource section on our website for more information.

Proman recognises the value of a diverse workforce that reflects the multitude of different people in our society. We welcome applications from people of all backgrounds and characteristics including individuals with disabilities and those from BAME communities.


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