About the job

1st & 2nd Line IT Support

Slough (may be required to visit other sites) 

Up to £27,800 (depending on experience)

Monday - Friday 9am – 5.30pm (37.5 hours)

Permanent Contract

The Role

The successful candidate will be using our support desk to assist in the administration of a busy medium sized site and providing remote line 1 & 2 technical support to other sites within the business. This will involve deployment and maintenance of Windows Clients, some Windows, Linux and VMWare based Server administration as well as regular face to face contact with non IT colleagues during installation/assistance tasks.

  • Assist in the administration of a Medium sized site 80-100 users. 

  • Work under the general supervision of a system administrator/systems manager.

  • Participate in the annual performance appraisal and objective setting scheme.

  • Work in accordance with all company policies including Health and Safety, Employment, Staff, Quality and Environmental.

  • Occasional out of hours support on a rota basis with additional remuneration.

  • It is important that during the employment with the Company and any time thereafter, that any information relating to the affairs of the Company is treated with the highest level of confidentiality.


The Candidate

  • One to three years of Windows system administration experience.

  • Strong inter-personal and communication skills; capable of training users in applications and Windows fundamentals and writing basic documentation.

  • Capable of handling tricky Layer 8 problems to everyone’s satisfaction.

  • Capability to work via a support desk ticketing system helping both local site and remote users needing assistance, providing a cheerful and helpful window to the IT support team.

  • High skill with of most Windows commands/utilities. 

  • Familiarity with most basic system administration tools and processes. 

  • Fundamental understanding of a Windows-based operating system; for example, understanding of how the Active Directory system is used in a Domain Environment to control workstations.

  • Strong understanding of Microsoft Office; capable of training users to make use of specific applications to an intermediate level.

  • Good understanding of hardware support, able to troubleshoot and repair most simple hardware issues, for example failed network cables/cards.

  • Have worked in a Windows Server 2008<->2019 Environment

  • Basic level of skill in supporting VOIP telephony hardware.  

The Company

Our client is a leading global provider of comprehensive logistics and transportation solutions. They are currently looking for a 1st & 2nd Line IT Support to join the team on a permanent basis. This is your chance to join a very successful organisation in an extremely interesting position.

PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

View our latest jobs today on our website http://www.proman-uk.com/ and follow us on LinkedIn.


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