The complaints OFFICER HAS responsibility for following through complaints for the organisation:

Complaints Officer
Proman
Kimada House
442 Flixton Rd
Flixton
Manchester.
M41 6EY

T: 0161 746 8811
E: complaints@proman-uk.com

Proman will endeavour to acknowledge complaints as soon as possible, however, please allow upto 7 days for a response email/letter to your complaint.

Proman believes that, wherever possible, complaints are best dealt with on a local level between the complainant and Proman. If either of the parties is not satisfied by a local process the case can be referred to the REC Professional Standards.

The Contact Details of the REC Professional Standards are:

Professional Standards Team
T: 0207 009 2186
F: 0207 937 4112
E: standards@rec.uk.com

Further Information can be found on The Recruitment & Employment Confederation site here:

http://www.rec.uk.com/about-recruitment/standards/How_to_Complain/FAQs

Alternatively, if your complaint refers specifically to our LOGISTICS Division, you can find the contact details of the FTA Professional Standards Team here:

http://www.fta.co.uk/